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PART ONE
Dear Ms Feng:
Can we meet as soon as possible to discuss complaints about the delivery of our carpets? I wonder if we can enlarge our warehouse facilities or send our goods by express rail.(35words)
PART TWO
Dear Mr ho;
Thank you for you letter of 23 November. We are delighted to know that your customers find our machines useful. The inclusion of business terms is an excellent idea, and we shall develop this idea. We shall also produce special cards which can be fitted the translators to provide more languages in the next model. However , the inclusion of a leather case would add considerably to the price of our machines and might not be necessary as the casing is very robust. Finally, we are taking steps to supply you immediately with 200 electronic and 300 language translators.
Yours sincerely
Wang Luen fung
General Manager (110words)
PAPER 2PART ONE
Because of shortage of space, employees have put heavy boxes near fire doors. There should be access to fire doors as workers must leave the building quickly if there is a fire. Fire doors should be unblocked and obstructions removed.(40words)
PART TWO
This year the company has made a profit of RMB67 million compared with RMB33million last year. This profit has result largely from a reduction of RMB27 million in expenditure, achieved because of two factors; first, the lower cost of raw materials and secondly more efficient methods of production. Moreover, although sales in the home market have fallen, international sales have more than compensated for this fall. It is thought that sales in the home market have been poor because of the difficult economic situation in our country. In view of this, it is recommended that the company tries to identify more markets abroad and increase its exports.(108worsds)
PAPER 3PART ONE
I have just heard that an important client is visiting Shanghai next week. He cannot re-arrange his visit, and it is important we meet for discussions. Could we postpone my visit to your office until the week commencing 5 September?(40 words)
Part two
Although Nikko tractors are average in price, the people in the survey considered our tractors cheaper. They also commented highly on the standard of servicing we provide. However, the quality and reliability of Nikon tractors were rated much higher than ours, and I recommend working on methods of making our tractors more robust and less prone to mechanical failure. Moreover, since Nikon tractors were considered more attractive in appearance, I suggest experimenting with new designs for our next model. Above all, people were impressed by the availability, particularly in some of the northern rural areas. (119 words)
